Return Policy

Please be sure to read and return your item(s) back following the guidelines below:

  • Merchandise must be returned within 15 days of the delivery date.
  • Items must be unworn, unwashed, show no signs of wear and returned in it’s original package.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Swimwear and accessories are non-returnable.
  • All items must include an order packing slip that clearly indicates which items are being returned.
  • If this is not filled out correctly, your return may experience issues in processing.
  • All returns are refunded via store credit in the form of a FashNPack E-Gift Card.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.
  • Returns(s) drop-offs are not accepted at our Corporate Office

Returned-To-Send & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at the time of delivery.
  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information (if applicable) are critical to ensuring delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase

Exchange for Online Purchases:

  • At this time, we do not accommodate any exchanges as we cannot guarantee the item purchased will be in-stock in the size or style desired.

Damaged, Defective or Incorrect Items:

  • Should you receive a damaged, defective, or incorrect item, contact our Customer Service team via “Contact Us” page and submit an online inquiry. Once we receive your request, we will be in contact with you to address and resolve the issue within (3) business days.
    Mail your returned items to our Corporate address stated below:

FashNPack
1765 Greensboro Station Place Suite 900,
McLean, Virginia 22102

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us. Please allow us 5-7 business days to process your return once it its delivered to our Corporate Office. Once the return is fully processed, we will issue you a store credit in the form of a FashNPack E-Gift Card for use on a future purchase. E-Gift cards never expire, and are redeemable right away.